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So, let's say you make a reservation and miss that night, but subsequently stay 3 nights. Okay, you have no problem paying for the four nights. Really, no problem at all.

But when you get the bill, they are charging a service charge of 10% on the night you didn't stay. Discussions on what service fees they incurred are met with silence. Questions as to what exactly that fee includes are met with senseless jibberish. No hotel should be charging a service fee on a room that wasn't serviced. Not to mention that we were charged a service fee on the last night of our stay when the room wasn't serviced because they were waiting for us to move to another room. Very inflexible.

It is too bad when the front desk cannot see an anomally and make decions outside the scope of the usual. Our situation was somewhat unusual and should have been compromised. While the location was perfect and very easy for getting to-from anywhere we wanted to go and the room well laid out for us, this approach to our circumstances will not see us choose the Bishop Lei again when in HK--All for the value of about $15.

That $15 compromise could have purchased a priceless review on TripAdvisor, future visits by us and unlimited recommendations to others heading to Hong Kong. We need to minimize the circumstances that cause the unusual things to happend, but on the rare occasion when they do come up, the folks who interact with the public must have the confidence and freedom to offer appropriate customer friendly responses.